Returns & Refunds Policy
At BitsyPaws, we want you and your pet to be 100% happy with your purchase. If something isn't quite right, we are here to help!
Return Window
You have 45 days from the date of delivery to request a return. After 45 days, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
It must be unused and in the same condition that you received it.
It must be in the original packaging.
For hygiene reasons, items that show signs of wear, pet hair, or odor cannot be accepted for a return.
Non-returnable items: Perishable goods (like opened paw balms or waxes), customized/personalized items, and items marked as "Final Sale."
How to Start a Return
To start a return, please contact us at [Insert your email] or via Etsy Messages with:
1. Your Order Number.
2. The reason for the return.
3. Photos of the item (if it arrived damaged or is incorrect).
Please do not send your purchase back to the manufacturer without contacting us first.
Shipping Costs for Returns
Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Defective/Incorrect Items: If the return is due to our mistake (wrong item sent or defective product), BitsyPaws will cover the return shipping costs.
Recommendation: We suggest using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account, then contact your bank or credit card company. It may take some time before your refund is officially posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please contact us. Note that the customer is responsible for shipping costs associated with size exchanges.
Cancellations
We accept cancellations within 12 hours of purchase. After this window, the order may have already entered the processing phase and cannot be cancelled.
Contact Us
If you have any questions about our Returns & Refunds process, please reach out:
📧 Email: [Your Email Address]
Thank you for supporting BitsyPaws! We appreciate your business and the love you show your pets.