Shipping policy

Last updated: September 22, 2026

Shipping cost

Shipping is free on all orders.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll get an email with your tracking number as soon as your order ships.

Delivery times

Our products ship from our fulfillment partners, including warehouses overseas. Estimated delivery times after your order ships:

These are estimates, not guarantees. Delivery can take longer during busy seasons and holidays, or because of customs checks, weather or carrier delays.

If you're ordering for a specific date, such as Halloween, please order early. Check the banner at the top of our site for the recommended last order date.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. You can follow your package at any time on our Track Your Order page. Tracking can take a few days to update after the first scan, especially for international shipments, so don't worry if it looks quiet at first.

Multiple items

If you order several items, they may arrive in separate packages and on different days. You'll receive tracking for each package.

Shipping address

Please double-check your shipping address at checkout. We can't change the address once the order has shipped. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to arrange reshipping, which may involve an additional shipping fee.

Customs, duties and taxes

Because some orders ship from overseas, your package may pass through customs. Any import duties or taxes charged by your country are the customer's responsibility, unless they were included at checkout.

Delayed, lost or stolen packages

• Delayed: if your order hasn't arrived within 20 business days of shipping, email us and we'll investigate with the carrier.
• Lost: if the carrier confirms your package is lost, we'll send a free replacement or give you a full refund.
• Marked as delivered but not received: please check with neighbours, your building's mailroom and your local post office first. If it still doesn't turn up within 3 days, email us and we'll open a claim with the carrier.

We're not responsible for packages stolen after the carrier confirms delivery to the address provided, but we'll always do our best to help.

Where we ship

We currently ship to the United States and the United Kingdom. If your country isn't available at checkout, we can't ship there yet.

Contact

Questions about your delivery? Email support@bitsypaws.com with your order number and we'll get back to you within 2 business days.